Findability and discoverability are unique challenges that can be addressed with an effective knowledge management strategy.
In this webinar, Joe Jorczak, Head of Industry & GM, Customer Service & Support Solutions at Yext, discusses both concepts and how KCS practitioners can adopt best practices to improve the usefulness of content in every channel.
- links that were shared in the chat:
- Solution overview: https://www.yext.com/solutions/support
- Knowledge Graph whitepaper: https://www.yext.com/content/knowledge-graph-for-support
- Demo form: https://www.yext.com/demo/support
- LMS (Hitchhikers): https://hitchhikers.yext.com/