KCS Aligned Vendor Series with Yext: Findability vs. Discoverability

Findability and discoverability are unique challenges that can be addressed with an effective knowledge management strategy.

In this webinar, Joe Jorczak, Head of Industry & GM, Customer Service & Support Solutions at Yext, discusses both concepts and how KCS practitioners can adopt best practices to improve the usefulness of content in every channel.

Recording

Resources


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