KCS Verified Vendor Series with Upland RightAnswers: KCS Practitioner Panel

Michelle Stumpf, KCS Practice Director and Certified Trainer, leads a panel of seasoned KCS practitioners: Jacob Watts from PAR Technologies, Liz Bunger from Paychex, and Cheryl Wickwire from Arrow Electronics.

Their discussion includes:

  • Toughest challenges in implementing KCS
  • Surprises (positive or negative) encountered along the way
  • Expert advice that you wish you could force a company to follow
  • KCS principles or practices that you did NOT adhere to but wished you had
  • Most effective technique in getting KCS buy in
  • Long term sustainability advice
  • Most important metrics including those which prove value/ROI to senior execs
  • How to maintain enthusiasm of your KCS rollout


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