automation

GenerativeAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop, helping Knowledge Workers, Coaches, KDEs, and Leadership to do their jobs without adding…

Leveraging Generative AI in your service organization is a hot topic all over the world. Companies, as well as countless tool vendors, are trying to determine the most appropriate use…

We hosted our annual Executive Summit this quarter, and were pleased that 32 executives representing 29 companies explored how humans will be the key differentiator as we move forward in…

Leaders from Consortium Member companies gathered virtually this week for the 2023 Executive Summit. 32 executives representing 29 companies participated in two days of discussion. On day one, the Consortium’s…

While the energy around generative AI has exploded over the last few months, we’ve been busy – certainly participating in the buzzword chatter while also keeping other efforts in motion.…

For the most recent guidance on AI, visit the AI and Knowledge overview page. At a meeting focused on AI and Automation for Customer Engagement, we explored how the Predictive…

Consortium for Service Innovation Members have been co-creating innovative models for 30+ years, resulting in global adoption of our methodologies. As a think tank of humans trying to improve engagement…