While the energy around generative AI has exploded over the last few months, we’ve been busy – certainly participating in the buzzword chatter while also keeping other efforts in motion.
During Q2 2023 we hosted four public events, five Member-only events, and plenty of ongoing sessions with our Communities of Practice and Working Groups. You’ll find links to all the recaps and recordings below.
Community News
A special shout out to our Member company, VisionWillow A/S, for new designations as part of our KCS Aligned Tools –ONA by Vision Willow and KCS Aligned Services – KCS Adoption Guidance and Advisory! The team at VisionWillow has been busy! Great job!
Welcome New Members
Public Event Recordings and Recaps
Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library
Public Events
- Member Summit 2023 Recap
- Reflecting on KCS Roundtables
- Using Change Management to Enable KCS
- SAP’s Innovative Approach to Knowledge Article Scoring
Public Recaps of Member-Only Events
- Leadership Coaching
- ChatGPT is Our Latest Collaborator, Not a Job-Stealer
- Knowledge-Sharing Utopia
- Getting Started with AI
Member-Only Event Recordings and Resources
Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.
- Consortium Conversation: Beyond Leadership
- Consortium Conversation: Distilling the Adoption & Transformation Guide
- Consortium Conversation: Empathy Mapping with Help from ChatGPT
- Team Meeting: AI and Automation for Customer Engagement
- Team Meeting: Next-Gen Knowledge Sharing
Behind the Scenes
- Related to all the fun chatter around generative AI, we’ve been trying to focus on valid use cases as we explore… which has inspired some awesome new merch available in the Consortium store (check out the video in Getting Started with AI to learn the origin story of our Pumpkin Toadlet AI mascot!)
- Mark your calendar for Member Summit 2024, happening April 9-11 at the brand-new, yet-to-open Crescent Hotel in Fort Worth, TX. Registration and additional details will be available in mid-September!
As always, check our events page for upcoming opportunities to learn from our vibrant community and follow us on LinkedIn or YouTube for more!