This event is open to Consortium Members only. Join us virtually from 8 am to 12 noon PDT daily to celebrate 30 years of innovating together, and chart the course for the next 30.
This event is open to the public. Join us for a summary of the 2022 Member Summit.
This event is open to Consortium Members only. Join us for a conversation about multi-language considerations.
This call is open to the public. Learn from an expert panel of KDE's discussing in depth topics on their KDA programs.
This call is open to Consortium Members only. A Q&A session with the creators of A Field Guide for KCS Program Management, released at Member Summit 2022.
This event is open to Consortium Members only. A follow up discussion to a Member Summit Open Space session, we'll explore developing a content standard for video.
This event is open to the public. The KCS v6 Adoption Guide has become the KCS v6 Adoption & Transformation Guide. Come learn why!
This event is open to Consortium Members only. 15:00-18:00 Central European Time. Join us to discuss what's different about doing KCS in small teams.
This call is open to the public. Join us for a review of a newly launched KCS Adoption.
This event is open to Consortium Members only. Join Jeff Elser from Oracle for a practical explanation of AI and ML as applied to service.
Open to Consortium Members only. Help build the agenda for the Connecting the Dots on Coaching Team Meeting scheduled for February 2023.
17:00 - 18:00 Central European Time
Open to Consortium Members only. Join us to explore considerations when resources are limited.
This event is open to the public. Learn from a seasoned KCS Coach on how to sell the benefits of a KCS Coaching Program.
Open to Consortium Members only. Help make the connection between coaching and organizational transformation.
Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!
The event is open to the public. Join us for small group discussions facilitated by experienced practitioners.
This event is open to the public. Join us for a summary of the 2023 Member Summit.
Open to Consortium Members only. Hear what (and how) we've identified shared gains, pains, and tasks across roles in the support organization.
Open to Consortium Members only. How can we provide information that customers would value, but don’t know to ask for?
Open to Consortium Members only. An exploration of the "why" behind each of the pieces of the KCS v6 Adoption & Transformation Guide.
Open to the Public. Alina Weber, Change Success Lead at F5 Networks, has a wealth of experience in Change Management and will share best practices.
Open to Consortium Members only. From Manager to Leader to ???: Transformation at F5.
Open to Consortium Members only. Join us for an exploration of the future of knowledge delivery.