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    • Discover Customer Experience Models
    • Resources in the Library
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Events Open to the Public

15 events found.

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Events

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  • April 2023

  • Member Summit Recap

    April 11, 2023 - 8:00 am - 9:00 am PDT
    Virtual Event

    This event is open to the public. Join us for a summary of the 2023 Member Summit.

    Free

    KCS in Action Roundtables

    April 5, 2023 - 8:00 am - 10:00 am PDT
    Virtual Event

    The event is open to the public. Join us for small group discussions facilitated by experienced practitioners.

    Free
  • March 2023

  • Member Summit 2023

    Member Summit 2023

    March 28, 2023 - 9:00 am - March 30, 2023 - 12:00 pm PDT
    Rancho Bernardo Inn 17550 Bernardo Oaks Dr, San Diego, California, United States

    Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!

    $2,295.00 – $2,995.00
  • February 2023

  • Social Knowledge Domain Experts at Quest

    KCS In Action: Social KDEs at Quest

    February 9, 2023 - 8:00 am - 9:00 am PST
    Virtual Event

    Open to the public - Social KDE at Quest

    Free
  • January 2023

  • KCS in Action: Selling the Benefits of a KCS Coaching Program

    January 17, 2023 - 8:00 am - 9:00 am PST
    Virtual Event

    This event is open to the public. Learn from a seasoned KCS Coach on how to sell the benefits of a KCS Coaching Program.

    Free
  • November 2022

  • Alation’s KCS Journey

    KCS in Action: Alation’s KCS Journey

    November 17, 2022 - 8:00 am - 9:00 am PST
    Virtual Event

    This call is open to the public. Join us for a review of a newly launched KCS Adoption.

    Free

    Updates to the KCS v6 Adoption Guide

    November 8, 2022 - 9:00 am - 10:00 am PST
    Virtual Event

    This event is open to the public. The KCS v6 Adoption Guide has become the KCS v6 Adoption & Transformation Guide. Come learn why!

    Free
  • October 2022

  • Knowledge Domain Analysis Panel

    KCS in Action: Knowledge Domain Analysis Panel

    October 20, 2022 - 8:00 am - 9:00 am PDT
    Virtual Event

    This call is open to the public. Learn from an expert panel of KDE's discussing in depth topics on their KDA programs.

    Free

    Member Summit Recap

    October 6, 2022 - 8:00 am - 9:00 am PDT
    Virtual Event

    This event is open to the public. Join us for a summary of the 2022 Member Summit.

    Free
  • August 2022

  • KCS in Action: Optimizing Sales Support through KCS

    August 10, 2022 - 8:00 am - 9:00 am PDT
    Virtual Event

    This event is open to the public. Learn how Oracle implemented KCS to optimize their Sales Demo area.

    Free
  • June 2022

  • VOC-Driven Service & Product Experiences

    VOC-Driven Service & Product Experiences: A Geotab Case Study

    June 9, 2022 - 8:00 am - 9:00 am PDT
    Virtual Event

    This event is open to the public. A great opportunity to hear a Case Study from Geotab who has successfully developed an optimal approach to scaling Evolve Loop success.

    Free
  • May 2022

  • Best Practices for KCS Success with Tyler Technologies

    May 26, 2022 - 8:00 am - 9:00 am PDT
    Virtual Event

    This event is open to the public. Hear how Tyler Technologies delivers relevant knowledge across the organization with KCS best practices.

    Free
  • April 2022

  • KCS Aligned Vendor Series – KM Outcomes: Findability vs. Discoverability

    April 28, 2022 - 8:00 am - 9:00 am PDT
    Virtual Event

    Learn how findability and discoverability can be optimized with an effective knowledge management strategy.

    Free
    Intelligent Swarming 101

    Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration

    April 14, 2022 - 8:00 am - 9:00 am PDT
    Virtual Event

    Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization.

    Free
    Sustaining Content Health & Customer Success with Content Strategy

    ​Sustaining Content Health & Customer Success with Content Strategy

    April 7, 2022 - 8:00 am - 9:00 am PDT
    Zoom

    This call is open to the public. Hear how NetApp implemented a content strategy to ensure continued customer success with their knowledge base content.

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