This event is open to Consortium Members only. Apr 26 & 27, 8:00 AM – 11:00 AM PDT. What happens when we treat knowledge as the product of Support?
This event is open to Consortium Members only. Does the Content Continuum need updates? How could it better serve communication and alignment across our organizations?
This event is open to Consortium Members only. An entry-level overview of Knowledge Graphs: what they are, how they work, and why it's likely we'll start hearing a lot more about them.
This event is open to Consortium Members only. July 12 & 13, 9am–12p Pacific.
Can aspects of a DevOps model benefit our Knowledge programs?
This event is open to Consortium Members only. Join us virtually from 8 am to 12 noon PDT daily to celebrate 30 years of innovating together, and chart the course for the next 30.
This event is open to Consortium Members only. Join us for a conversation about multi-language considerations.
This call is open to Consortium Members only. A Q&A session with the creators of A Field Guide for KCS Program Management, released at Member Summit 2022.
This event is open to Consortium Members only. A follow up discussion to a Member Summit Open Space session, we'll explore developing a content standard for video.
This event is open to Consortium Members only. 15:00-18:00 Central European Time. Join us to discuss what's different about doing KCS in small teams.
This event is open to Consortium Members only. Join Jeff Elser from Oracle for a practical explanation of AI and ML as applied to service.
Open to Consortium Members only. Help build the agenda for the Connecting the Dots on Coaching Team Meeting scheduled for February 2023.
17:00 - 18:00 Central European Time
Open to Consortium Members only. Join us to explore considerations when resources are limited.
Open to Consortium Members only. Help make the connection between coaching and organizational transformation.
Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!
This event is open to the public. Join us for a summary of the 2023 Member Summit.
Open to Consortium Members only. Hear what (and how) we've identified shared gains, pains, and tasks across roles in the support organization.
Open to Consortium Members only. How can we provide information that customers would value, but don’t know to ask for?
Open to Consortium Members only. An exploration of the "why" behind each of the pieces of the KCS v6 Adoption & Transformation Guide.
Open to Consortium Members only. From Manager to Leader to ???: Transformation at F5.
Open to Consortium Members only. Join us for an exploration of the future of knowledge delivery.