KCS Aligned & Verified Vendor Series
KCS Aligned and Verified vendors present on KCS best practices, case studies, benefits realized, examples of KCS with specific tools, and new KCS-related functionality.
View Consortium Events for upcoming Aligned & Verified webinars or see previous webinars below.
Learn how to get KCS v6 Aligned or get KCS v6 Verified.
Previous KCS Aligned and Verified Webinars
KCS Aligned Vendor Series with SearchUnify: Voice of Customer Driven Service & Product Improvements
KCS Aligned Vendor Series with Coveo: Best Practices for KCS Success
KCS Aligned Vendor Series with Yext: Findability vs. Discoverability
KCS Verified Vendor Series with Upland RightAnswers: KCS Practitioner Panel
KCS Verified Vendor Series with RightAnswers: Pitfalls & Best Practices for KCS Implementation
KCS Aligned Vendor Series with Coveo: Jacobs Engineering Group – KCS Beyond Service and Support
KCS Aligned Vendor Series with SearchUnify: Reduce Customer Time to Value Across Your KCS Journey
KCS Verified Vendor Series with ComAround: KM Strategy to Improve Customer Experience
KCS Verified Vendor Series with Upland RightAnswers: Elevate your KCS Processes with Technology
KCS Aligned Vendor Series with Coveo: Optimize for Service Success
Using Change Management to Enable KCS
“KCS is not something we do in addition to solving problems. KCS is the way we solve problems.” Implementing KCS as the way we solve problems requires considerable change for…
Getting Started with AI
At a recent meeting focused on AI and Automation for Customer Engagement, we had the opportunity to explore how the Predictive Customer Engagement model has evolved over the years, and…
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