News

Intelligent Swarming Framework Released

April 26, 2019 by Greg Oxton
Intelligent Swarming℠ (Agile Collaboration) is a dramatically different way to organize people and work. It challenges 30 years of accepted practice and structure in support. Released April 2019, this Framework…

Staff Change

March 27, 2019 by Kelly Murray
Melissa George has announced that she will be leaving the Consortium for Service Innovation and the KCS Academy effective May 1, 2019.   As with all outcome-based measures, it is…

The KCS Academy World Tour

March 5, 2019 by Kelly Murray
Join us for our in-person KCS® events. We’re bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections. Due to concerns around COVID-19, the World Tours previously scheduled…

New Case Study: Swarming at Tricentis

January 25, 2019 by Kelly Murray
A new case study is up on the Intelligent Swarming page: Intelligent Swarming at Tricentis Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction…

Executive Summit 2018 Summary

October 29, 2018 by Kelly Murray
Executive Summit 2018 22-24 October 2018Thompson Seattle, Seattle, WA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The Leadership Framework and the Adaptive Organization –…