Melissa George has announced that she will be leaving the Consortium for Service Innovation and the KCS Academy effective May 1, 2019.
As with all outcome-based measures, it is hard to quantify Melissa’s immense impact on the technology services industry and her innumerable contributions to the Knowledge-Centered Service (KCS®) methodology over the last 20+ years. She is a true expert on how a well-nurtured KCS implementation can transform the experience of knowledge workers, customers, and organizations as a whole. As the President and CEO of the KCS Academy, Melissa has fostered a strong global community of KCS advocates and practitioners, KCS Certified Trainers, and KCS v6 Verified and Aligned vendors. She will be missed greatly by the knowledge management community including and especially the members and staff of the Consortium and Academy.
Join us in wishing Melissa well, and let us know how we can continue to help support your KCS activities. Questions can be directed to our Community Success Manager Jennifer Moortgat or to Executive Director Matt Seaman.