Author: Kelly Murray

As Chief Engagement Officer for the Consortium, Kelly is a facilitator, KCS Certified Trainer, and professional coach who focuses on people and their resourcefulness.

Tech Writers and KCS

October 7, 2019 by Kelly Murray
The KCS Academy hosted a KCS in Action web session on September 25 about how to improve collaboration between groups who contribute differently to essential knowledge capture in organizations. Watch…

Coaching and Motivation

June 30, 2019 by Kelly Murray
KCS is a significant culture change for most organizations. We are attempting to shift the culture away from recognizing people for what they know, and toward recognizing people for their…

Welcome Arnfinn Austefjord

May 29, 2019 by Kelly Murray
We are pleased to announce that Arnfinn Austefjord will be joining the staff of the Consortium for Service Innovation on June 3, 2019 as the new Global Head of the…

Staff Change

March 27, 2019 by Kelly Murray
Melissa George has announced that she will be leaving the Consortium for Service Innovation and the KCS Academy effective May 1, 2019.   As with all outcome-based measures, it is…

The KCS Academy World Tour

March 5, 2019 by Kelly Murray
Join us for our in-person KCS® events. We’re bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections. Due to concerns around COVID-19, the World Tours previously scheduled…

New Case Study: Swarming at Tricentis

January 25, 2019 by Kelly Murray
A new case study is up on the Intelligent Swarming page: Intelligent Swarming at Tricentis Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction…