Kelly Murray

We are pleased to announce that Arnfinn Austefjord will be joining the staff of the Consortium for Service Innovation on June 3, 2019 as the new Global Head of the…

Melissa George has announced that she will be leaving the Consortium for Service Innovation and the KCS Academy effective May 1, 2019.   As with all outcome-based measures, it is…

Join us for our in-person KCS® events. We’re bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections. Due to concerns around COVID-19, the World Tours previously scheduled…

If you’re considering KCS®, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This $97…

A new case study is up on the Intelligent Swarming page: Intelligent Swarming at Tricentis Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction…

Please join us in welcoming Matt Seaman as the new Executive Director of the Consortium for Service Innovation!  He will be joining the staff on January 1, 2019. In anticipation…

Customer Success Initiative Team Meeting13-14 November 2018Hosted by ServiceNow in Santa Clara, CA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Value Models and the…

Executive Summit 2018 22-24 October 2018Thompson Seattle, Seattle, WA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The Leadership Framework and the Adaptive Organization –…

KCS: Agile Knowledge Management Team Meeting3-5 October 2018Hosted by MindTouch in San Diego, CA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Setting the Context: …

KCS Across the Organization Team Meeting19-20 September 2018Hosted by Dell EMC in County Cork, Ireland Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Overview: KCS…