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Learn how different organizations have been successful with KCS: see KCS Case Studies in the Digital Library.

Two minute video summary: A recurring topic of interest for Consortium members is how to energize or re-energize a KCS implementation. A group met at the Apollo Group in Phoenix,…

Two minute video summary: Gamification.  What is it? Can we use it in our KCS implementations? A group of Consortium members gathered at Dell in Austin TX to discuss the…

LinkedIn is fabulous these days; lots of interesting discussions on relevant topics.  I recently participated in a discussion started by Jordi Torras at Inbenta titled “7 Tips to Assess the…

I had the pleasure of attending the TAUS (Translation Automation Users Society) European Summit last week in Paris.  The Consortium has partnered with Jaap ven der Meer and the TAUS…

A Framework for Service Excellence April 30 – May 2, 2012 in Tucson, AZ Service Excellence Definition: Maximize customer realized value/success through the use of our products and services Easy…