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Consortium for Service Innovation

Consortium for Service Innovation

A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

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Category: Meeting

Meeting, News

2019 Executive Summit Recap

The 2019 Executive Summit was held at the beautiful Lodge at Flying Horse in Colorado Springs last week. We were joined by 27 leaders from 17 different Consortium Member companies, … Continue reading 2019 Executive Summit Recap

October 10, 2019October 11, 2019Leave a comment
Meeting

Team Meeting Summary: Customer Success Initiative

Customer Success Initiative Team Meeting13-14 November 2018Hosted by ServiceNow in Santa Clara, CA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Value Models and the … Continue reading Team Meeting Summary: Customer Success Initiative

November 15, 2018March 5, 2019Leave a comment
Meeting

Register now for the 2019 Member Summit: April 8-11 in York, Maine

The 2019 Member Summit will be held April 8-11 at the Cliff House Maine in York, ME.  Registration and details available here. Monday, April 8: evening receptionTuesday, April 9: 9 … Continue reading Register now for the 2019 Member Summit: April 8-11 in York, Maine

August 20, 2018March 4, 20192 Comments
Meeting

Team Meeting Summary: Intelligent Swarming

Intelligent Swarming Team Meeting13-15 June 2018Hosted by Akamai in Denver, CO Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Intelligent Swarming Overview - Greg Oxton, … Continue reading Team Meeting Summary: Intelligent Swarming

June 16, 2018April 27, 2022Intelligent SwarmingLeave a comment
Meeting

Team Meeting Summary: Predictive Customer Engagement

Predictive Customer Engagement Team Meeting25-27 April 2018Hosted by National Instruments in Austin, TX Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Proactive/Predictive Customer Support Model … Continue reading Team Meeting Summary: Predictive Customer Engagement

April 28, 2018March 5, 2019Leave a comment
Meeting

Team Meeting Summary: KCS Across the Organization

KCS Across the Organization Team Meeting7-9 February 2018Hosted by University of Phoenix in Tempe, AZ Discussion Topics Enterprise Content Management vs Knowledge Management - David Kay, DB Kay & AssociatesKCS … Continue reading Team Meeting Summary: KCS Across the Organization

February 9, 2018March 5, 2019KCS, summaryLeave a comment
Meeting

Register now for the 2018 Member Summit: March 19-21 in Napa, CA

The 2018 Member Summit will be held March 19-21 at the Westin Verasa Napa in Napa, CA. Click here for registrations and logistics.

September 27, 2017March 5, 2019Leave a comment
Meeting

2016 Executive Summit: Video Summary

The Consortium for Service Innovation’s 2016 Executive Summit convened in Colorado Springs, Colorado to discuss Shared Services Strategies and skills utilization across the organization. As business models and modes of … Continue reading 2016 Executive Summit: Video Summary

October 19, 2016March 5, 2019summaryLeave a comment
Meeting

Register now for the 2017 Member Summit: April 3-5 in Monterey, CA

The 2017 Member Summit will be held April 3-5 at the Intercontinental The Clement Monterey in Monterey, CA.  Click here for registrations and logistics.

April 19, 2016March 5, 2019Leave a comment
Meeting

Strategy for a Global Support Experience: Team Meeting Summary

Consortium members met at Cisco outside Dallas for an exploratory meeting around building a global support strategy. We originally thought we were looking to create a consistent customer support experience … Continue reading Strategy for a Global Support Experience: Team Meeting Summary

March 28, 2016March 5, 2019customer experience, customer success, summaryLeave a comment

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