News & Updates

Years of experience have shown that there is a direct correlation between KCS understanding and KCS results. Use official KCS certification to strengthen your organization’s program and reap the benefits.…

In the spirit of total honesty, I have to tell you that until recently, every time ITIL came up in a conversation, invisible shields went over my ears and I…

KCS implementers have all experienced the ebb and flow of enthusiasm during the adoption of KCS.  Here’s a scenario that might sound familiar:  the KCS implementation kicked off with a…

LinkedIn is fabulous these days; lots of interesting discussions on relevant topics.  I recently participated in a discussion started by Jordi Torras at Inbenta titled “7 Tips to Assess the…

I had the pleasure of attending the TAUS (Translation Automation Users Society) European Summit last week in Paris.  The Consortium has partnered with Jaap ven der Meer and the TAUS…

A Framework for Service Excellence April 30 – May 2, 2012 in Tucson, AZ Service Excellence Definition: Maximize customer realized value/success through the use of our products and services Easy…

Congratulations to the Consortium Members awarded “Best Web Support Sites of 2012” by the Association of Support Professionals! Winners in the Open Division included Cisco Systems, Quest Software, Red Hat,…

Sustaining a Knowledge-Centered Support program is a challenge for many, and we have talked about it off and on for some years.  It seems that sustaining KCS is more of…

Consortium Members can attend the TAUS Translation Technology Roundtable in Paris on May 30 for the TAUS member price of €250 (50% off list price – register directly). The agenda…

If you work in knowledge management, then you have spent at least some time thinking about how to embed videos into knowledge solutions.  Marcia Ravner and Wayne Pruski at Quest…