Congratulations to the Consortium Members awarded “Best Web Support Sites of 2012” by the Association of Support Professionals!
Winners in the Open Division included Cisco Systems, Quest Software, Red Hat, and Yahoo!.
From the announcement:
“The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:
- Overall usability, design and navigation
- Knowledgebase and search implementation
- Interactive features
- Customer experience
- The major site development challenge”
For more information, visit the Association of Support Professionals.