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Team Meeting Summary: KCS Across the Organization

KCS Across the Organization Team Meeting19-20 September 2018Hosted by Dell EMC in County Cork, Ireland Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Overview: KCS Across the Organization - Melissa George, ConsortiumExpanding KCS success from the traditional support environment into the Professional Services organization - Jim Mullins, Dell EMCConsiderations for … Continue reading Team Meeting Summary: KCS Across the Organization

Team Meeting Summary: Leveraging ML and AI for Customer Success

Leveraging ML and AI for Customer Success Team Meeting8-10 August 2018Hosted by PTC in Needham, MA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The Landscape and Opportunity for Automation in Support - Greg Oxton, ConsortiumLeveraging Text Analytics, Machine Learning and Artificial Intelligence in Support - Dan Nowitz, PTCTableau's Journey … Continue reading Team Meeting Summary: Leveraging ML and AI for Customer Success

Team Meeting Summary: Intelligent Swarming

Intelligent Swarming Team Meeting13-15 June 2018Hosted by Akamai in Denver, CO Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Intelligent Swarming Overview - Greg Oxton, ConsortiumIntelligent Swarming: Critical Enablers - Greg Oxton, ConsortiumDesigning a Reputation Model for People - Greg Oxton, ConsortiumMember Experience: Designing a Reputation Model - Dr. Karen … Continue reading Team Meeting Summary: Intelligent Swarming

Team Meeting Summary: Predictive Customer Engagement

Predictive Customer Engagement Team Meeting25-27 April 2018Hosted by National Instruments in Austin, TX Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Proactive/Predictive Customer Support Model (Work Done to Date) - Greg Oxton, ConsortiumMaking Customer Success Managers Successful - Ed Smith, athenahealthMember Experience with Predictive Customer Engagement - Glen Worthington, PTCPredictive … Continue reading Team Meeting Summary: Predictive Customer Engagement

Team Meeting Summary: KCS Across the Organization

KCS Across the Organization Team Meeting7-9 February 2018Hosted by University of Phoenix in Tempe, AZ Discussion Topics Enterprise Content Management vs Knowledge Management - David Kay, DB Kay & AssociatesKCS in Professional Services - Jim Mullins, DellEMC and Stephenie Gloden, AgileFieldKCS v6 Adoption Guide - Greg Oxton, Consortium and Jennifer Crippen, DB Kay & AssociatesKCS … Continue reading Team Meeting Summary: KCS Across the Organization