A new case study is up on the Intelligent Swarming page: Intelligent Swarming at Tricentis Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction … Continue reading New Case Study: Swarming at Tricentis
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Please join us in welcoming Matt Seaman as the new Executive Director of the Consortium for Service Innovation! He will be joining the staff on January 1, 2019. In anticipation … Continue reading Welcome to our new Executive Director!
Customer Success Initiative Team Meeting13-14 November 2018Hosted by ServiceNow in Santa Clara, CA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Value Models and the … Continue reading Team Meeting Summary: Customer Success Initiative
Executive Summit 2018 22-24 October 2018Thompson Seattle, Seattle, WA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The Leadership Framework and the Adaptive Organization - … Continue reading Executive Summit 2018 Summary
KCS: Agile Knowledge Management Team Meeting3-5 October 2018Hosted by MindTouch in San Diego, CA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Setting the Context: … Continue reading Team Meeting Summary – KCS: Agile Knowledge Management
KCS Across the Organization Team Meeting19-20 September 2018Hosted by Dell EMC in County Cork, Ireland Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Overview: KCS … Continue reading Team Meeting Summary: KCS Across the Organization
The 2019 Member Summit will be held April 8-11 at the Cliff House Maine in York, ME. Registration and details available here. Monday, April 8: evening receptionTuesday, April 9: 9 … Continue reading Register now for the 2019 Member Summit: April 8-11 in York, Maine
Leveraging ML and AI for Customer Success Team Meeting8-10 August 2018Hosted by PTC in Needham, MA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The … Continue reading Team Meeting Summary: Leveraging ML and AI for Customer Success
Intelligent Swarming Team Meeting13-15 June 2018Hosted by Akamai in Denver, CO Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Intelligent Swarming Overview - Greg Oxton, … Continue reading Team Meeting Summary: Intelligent Swarming
A new case study is up on the Intelligent Swarming page: Swarming at Autodesk: A Win-Win By implementing Intelligent Swarming, Autodesk leveraged existing resources to support a new product, resulting … Continue reading New Case Study: Swarming at Autodesk