Team Meeting Summary: Predictive Customer Engagement
Predictive Customer Engagement Team Meeting 25-27 April 2018 Hosted by National Instruments in Austin, TX Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Proactive/Predictive Customer Support Model (Work Done to Date) – Greg Oxton, Consortium Making Customer Success Managers Successful – Ed Smith, athenahealth Member Experience with Predictive Customer Engagement – Glen Worthington, PTC Predictive Engagement Maturity Model – Ari Hoffman and Sara Feldman, Mindtouch…