Author: Matt Seaman

In the services world, especially in support functions, the need to stay engaged, available, and collaborating has never been more critical.  The spread of COVID-19 continues to force families, companies,…

Read Predictive Customer Engagement (1 of 3) and (2 of 3) Now that we have explored a model to think about applying Data Analytics and Machine Learning to a closed…

Updated 22 June 2020 Consortium Annual Member Summit will happen virtually on September 23-25. The Consortium’s Annual Member Summit is about bringing together a community of passionate people, and it…

Read Predictive Customer Engagement (1 of 3) The Event Loop The work of Consortium member companies on the Predictive Customer Engagement initiative started with a simple question, “How can we…

It seems like every discussion today around the future of Support Services, Customer Experience, or Self-Service includes a component of Machine Learning (ML) and how it will revolutionize the engagement…

The 2019 Executive Summit was held at the beautiful Lodge at Flying Horse in Colorado Springs last week. We were joined by 27 leaders from 17 different Consortium Member companies,…