Member Summit and COVID-19

Updated 17 March 2020

Consortium Annual Member Summit postponed to September 22-25.

The Consortium’s Annual Member Summit is about bringing together a community of passionate people, and it is the strength of our community that makes the event successful.  Our top goal in hosting any event is ensuring that we have a safe environment. Like much of the rest of the world, the Consortium for Service Innovation has been monitoring the impacts of the COVID-19 outbreak.  We are happy to announce that we have confirmed new dates for the Summit with the Austin Proper, and we will now be meeting September 22-25, 2020.

Not registered yet? Registration and information here. Already registered? We have pulled together the following FAQs.

What will happen with my registration? 

Your registration is still valid and has automatically transferred to the new event date.   Please note: you must update any existing room reservation directly with the Austin Proper (at +1 512-628-1500) at least 48 hours in advance of your original arrival date.

If I have a conflict, can I change who from my company will attend?

Yes, you will be able to change the name of the person attending from your company until Tuesday, September 15.

Can I get a refund for my registration? 

In the event the new Member Summit date does not work for your schedule, you have two options.  

  1. Transfer registration to a different attendee
  2. Cancel your registration for a full refund up until April 6.  Cancellations after this date will be subject to a $175 cancellation fee, per the usual cancellation schedule.

Can I get a refund for any travel expenses already incurred?

The Consortium for Service Innovation is not liable for any travel or accommodation expenses already incurred. To avoid a penalty, please cancel or change your April reservation directly with Austin Proper (at +1 512-628-1500) at least 48 hours in advance of your original arrival date.  We strongly suggest you contact your airline (if applicable) as soon as possible; most have put new refund/rebooking policies in place due to the COVID-19 impacts.

Please let us know what questions we can answer.  We look forward to seeing you in September!

3 thoughts on “Member Summit and COVID-19

  1. Thanks for keeping us posted. I’ve planned to fly in to SFO from Australia on March 21, before heading across to Austin for Summit. Fingers crossed!

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