The Power of Program Management

Over the last few weeks I have had the good fortune of participating in Consortium member conversations highlighting the power of well-run Program Management Offices.  It occurs to me that…

Member Summit 2020 Recap

We were so pleased to welcome folks to the Consortium for Service Innovation’s first ever virtual Member Summit last month. While we wish we could have met in person, we…

Defining Escalation

As more companies are exploring and implementing Intelligent Swarming, it has become apparent that the word “escalation” is one we’re using all the time, but often we’re using it to…

Knowledge Sharing in Uncertainty

In the services world, especially in support functions, the need to stay engaged, available, and collaborating has never been more critical.  The spread of COVID-19 continues to force families, companies,…