Identifying and Communicating Impact

Earlier this week, KCS Certified Trainer Aprill Allen posted a Tweet that got me thinking about the many, many conversations we’ve been having about the importance of reflecting to people…

Virtual Connection

Just three weeks ago, we hosted a one day KCS Coach Workshop taught by Dr. Beth Haggett, who developed the KCS Coach program. We had a great day together: about…

KCS with Friends

A guest post by Laurel Poertner, Director Knowledge Services at F5 Networks. I often think about how the people-side of KCS® is what makes it special.  When you read how…

Tech Writers and KCS

The KCS Academy hosted a KCS in Action web session on September 25 about how to improve collaboration between groups who contribute differently to essential knowledge capture in organizations. Watch…

Coaching and Motivation

KCS is a significant culture change for most organizations. We are attempting to shift the culture away from recognizing people for what they know, and toward recognizing people for their…

Welcome Arnfinn Austefjord

We are pleased to announce that Arnfinn Austefjord will be joining the staff of the Consortium for Service Innovation on June 3, 2019 as the new Global Head of the…

Staff Change

Melissa George has announced that she will be leaving the Consortium for Service Innovation and the KCS Academy effective May 1, 2019.   As with all outcome-based measures, it is…

The KCS Academy World Tour

Join us for our in-person KCS® events. We’re bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections. Due to concerns around COVID-19, the World Tours previously scheduled…