KCS

KCS implementers have all experienced the ebb and flow of enthusiasm during the adoption of KCS.  Here’s a scenario that might sound familiar:  the KCS implementation kicked off with a…

LinkedIn is fabulous these days; lots of interesting discussions on relevant topics.  I recently participated in a discussion started by Jordi Torras at Inbenta titled “7 Tips to Assess the…

Sustaining a Knowledge-Centered Support program is a challenge for many, and we have talked about it off and on for some years.  It seems that sustaining KCS is more of…

If you work in knowledge management, then you have spent at least some time thinking about how to embed videos into knowledge solutions.  Marcia Ravner and Wayne Pruski at Quest…

A few rambling thoughts on “stuck in neutral” …. The most common cause of “neutral” in our experience is lack of ownership of KCS by the 1st and 2nd line…