KCS in Action Tag- Page 4 of 4 - Consortium for Service Innovation

Case Study: Transforming the Customer Experience at Avaya

February 25, 2014 by Kelly Murray

We’re thrilled to publish a new case study by MelissaLynne Burch and the team at Avaya! This follows up nicely on their case study from last year: When Everyone Can…

KCS Case Studies

March 11, 2013 by Kelly Murray

Learn how different organizations have been successful with KCS: see KCS Case Studies in the Digital Library.

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