Knowledge Domain Analysis is how we identify and communicate the benefits of our KCS implementation. Join Monique Cadena from Akamai and Kelly Murray from the Consortium for Service Innovation for a conversation around building executive support for the Knowledge Domain Analysis function in our organizations. How have you been successful? What challenges do you face?…

Experiences and lessons learned with a KCS coaching program and licensing model. Lyndsay Kinyoun and the knowledge team at Chick-fil-A will talk through their experience and lessons learned around their KCS coaching program and licensing model. As always, there will be time for questions and discussion.KCS is a registered service mark of the Consortium for…