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July 21, 2020 - 10:00 am - 11:00 am PDT
Experiences and lessons learned with a KCS coaching program and licensing model.
Lyndsay Kinyoun and the knowledge team at Chick-fil-A will talk through their experience and lessons learned around their KCS coaching program and licensing model.
As always, there will be time for questions and discussion.
KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.