- This event has passed.
January 7, 2021 - 9:00 am - 10:00 am PST
A year-end summary on the work of the Consortium for Service Innovation.
Members and non-members alike are invited to join Matt Seaman, Kelly Murray, and Arnfinn Austefjord as they provide an overview of the recent work of the Consortium for Service Innovation, including:
- Measuring Self-Service Success
- The KCS v6 Knowledge Domain Analysis Reference Guide
- Summaries of recent team meetings: The Relationship Between Knowledge and Value and Knowledge as a Service
- Summaries of the 2020 Member Summit and the Leadership Committee meeting
- What’s ahead for 2021