Courses

This thorough, trainer-led workshop is intended for anyone seeking a deeper understanding of KCS Principles, Concepts, and Techniques.

This customized, trainer-led workshop is designed to help organizations get started with a Knowledge Domain Analysis program by teaching Knowledge Domain Experts how to look for patterns and trends in the knowledge base.

This thorough, trainer-led workshop develops the perspective, concepts and skills needed to successfully lead a knowledge-centered organization, and is intended for supervisors and first- and second-line managers in organizations who are adopting the KCS Practices.

Intended for those individuals who hold either a KCS Coach or Support Coach role, this trainer-led workshop provides those individuals with the skills and techniques needed to encourage, inspire and support change.

This online course is designed to create an understanding of what Intelligent Swarming is and how it enables teams to resolve complex issues in the most efficient way, while enabling organizational learning.

This course prepares managers for what’s different when leading in a knowledge-centered environment by equipping them with the tools and mindset to guide teams to success.

This course sets the context for the knowledge journey. What do we mean by digital transformation, why is it important, and what role does knowledge management play in a digital transformation?

This interactive, self-paced training introduces the basics and benefits of KCS. Gain a clear understanding of how KCS can enhance support workflows and improve customer satisfaction by leveraging knowledge as a critical asset.