Duration: ~12 hours
Cost: varies
Intended for those individuals who hold either a KCS Coach or Support Coach role, this trainer-led workshop provides those individuals with the skills and techniques needed to encourage, inspire and support change.
Coaches become the change agents that help create momentum for any critical organizational change strategy. The KCS Coach Workshop was developed by Dr. Beth Haggett, who licenses Certified Trainers to deliver this empowering and interactive program.
Topics
- Understand the role of a KCS Coach and what makes one effective
- Practice the coaching process, including tools, techniques, and influence skills
- Techniques to maximize the value of motivation, rewards, and recognition
Intended Audience
- Knowledge workers in the role of a Coach (or soon to be in the role)
- KCS Program Managers
- Anyone who wants to improve their interpersonal skills
Or request a private workshop from Certified Trainers.
Coaches are an important part of overall team success for both KCS and customer support in general. This workshop ensures each Knowledge Worker selected to be a Coach approaches their new role the right way.
-Director of Digital Services
Self-Paced Training & Exams
- KCS v6 Fundamentals & Exam
- Digital Transformation Fundamentals
- Managing in a Digital Economy
- Intelligent Swarming Fundamentals & Exam
Instructor-Led Training & Exams
- KCS v6 Practices Workshop & Exam
- KCS v6 Coach Workshop
- Knowledge Domain Analysis Workshop
- KCS v6 Leadership Workshop
- KCS v6 Trainer Exam
The Only Certifying Body for KCS
The Consortium for Service Innovation, whose Members created and maintain the KCS methodology, is the only certifying body for KCS. We offer KCS certification for people and KCS designations for KCS Verified Tools, KCS Aligned Tools, and KCS Aligned Services.