Courses & Certification Store

KCS v6 Leadership Workshop

Duration: ~12 hours, instructor-led

Cost: varies

This thorough, trainer-led workshop develops the perspective, concepts and skills needed to successfully lead a knowledge-centered organization, and is intended for supervisors and first- and second-line managers in organizations who are adopting the KCS Practices.

KCS is as big a change for first and second line managers as it is for knowledge workers. This workshop introduces managers to the power of influence, intrinsic motivators, and value-based measures and how to use them to increase organizational efficiency and learning in knowledge-centered environments.

Topics

  • Understand the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
  • Identify the link between the organization’s goals and KCS
  • Understand what’s different about KCS principles and practices
  • Establish leadership’s role in communications and performance assessment
  • Leverage the difference between activity based measures and value based measures
  • Capitalize on key motivational factors for employee engagement

Intended Audience

  • Supervisors and Team Leaders
  • Service and Support Managers
  • Knowledge Managers
  • KCS Coaches
Upcoming Public Workshops

Or request a private workshop from Certified Trainers.

Thanks to this workshop, our team leads are more aligned and synchronized, leading to more effective communication and stronger team culture.

-Team Lead, Enterprise Support

Self-Paced Training & Exams

  • KCS v6 Fundamentals & Exam
  • Digital Transformation Fundamentals
  • Managing in a Digital Economy
  • Intelligent Swarming Fundamentals & Exam
Access Self-Paced Purchases

Instructor-Led Training & Exams

  • KCS v6 Practices Workshop & Exam
  • KCS v6 Coach Workshop
  • Knowledge Domain Analysis Workshop
  • KCS v6 Leadership Workshop
  • KCS v6 Trainer Exam
Explore Upcoming Workshops

The Only Certifying Body for KCS

The Consortium for Service Innovation, whose Members created and maintain the KCS methodology, is the only certifying body for KCS. We offer KCS certification for people and KCS designations for KCS Verified Tools, KCS Aligned Tools, and KCS Aligned Services.