Duration: 35 minutes, self-paced
Cost: $95
This course prepares managers for what’s different when leading in a knowledge-centered environment by equipping them with the tools and mindset to guide teams to success.
Formerly “Managing in a Digital Economy,” this course provides essential insights for leaders managing a knowledge-centered workforce, including making the connection between business outcomes, knowledge worker behavior, and understanding. Explore the critical role of knowledge management in driving digital transformation and ways of effectively leading knowledge workers.
Topics
- Benefits and impact of Digital Transformation on service and support functions
- How knowledge management best practices create value for the organization
- Knowledge-related performance metrics and ways to leverage them
- Assessing contribution and performance of knowledge workers
- Understanding what motivates knowledge workers and how to foster a culture of collaboration and continuous learning
Intended Audience
- Service and Support Managers
- Knowledge Managers
- Team Leaders
- KCS Coaches
Purchase
Managing a Knowledge-Centered Workforce Access Key
Access keys can be redeemed by you or transferred to another individual.
Pay by Purchase Order instead.
Course expires 12 weeks after start.
Making sure our managers have a shared understanding of the importance of knowledge work has helped our KCS implementation be successful at many levels.
-Global Support Leader
Self-Paced Training & Exams
- KCS v6 Fundamentals & Exam
- Digital Transformation Fundamentals
- Managing in a Digital Economy
- Intelligent Swarming Fundamentals & Exam
Instructor-Led Training & Exams
- KCS v6 Practices Workshop & Exam
- KCS v6 Coach Workshop
- Knowledge Domain Analysis Workshop
- KCS v6 Leadership Workshop
- KCS v6 Trainer Exam
The Only Certifying Body for KCS
The Consortium for Service Innovation, whose Members created and maintain the KCS methodology, is the only certifying body for KCS. We offer KCS certification for people and KCS designations for KCS Verified Tools, KCS Aligned Tools, and KCS Aligned Services.