Consortium Website Refresh

Summary: As a first step of a larger digital refresh effort, we are consolidating thekcsacademy.net and serviceinnovation.org into the single domain serviceinnovation.org. The Consortium for Service Innovation is the home of the KCS Academy, which provides training and certification for the Consortium’s methodologies.


Website changes are in progress!

The Consortium for Service Innovation has been looking to the future for 30 years. Brave Members have always pushed the boundaries, testing new ideas and openly sharing what is learned.  As we celebrate 30 years of engagement, we too are looking to the future and how we can provide a better experience for our Members and greater community.

In the coming months, you will begin to see updates to the look and feel of our digital footprint. This month (May 2022), we are beginning the changes by consolidating thekcsacademy.net and serviceinnovation.org into the single domain serviceinnovation.org. The Consortium for Service Innovation has always been the home of the KCS Academy, which provides training and certification for the Consortium’s methodologies. Going forward, the Consortium and KCS Academy websites will be combined.

Our immediate goals are to:

  • Reduce confusion and duplicate content
  • Implement minor navigation changes to accommodate migrated content
  • Ensure continuity with any existing links redirecting to the correct new location

After the domains are consolidated and content organized, work will begin on a full refresh to the Consortium’s website experience.  

Stay tuned for further updates!

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