Author: Sara Feldman

KCS Practices create the continuously improved, validated knowledge that AI systems need to generate reliable outputs.

Review what’s been happening across the Consortium community, including a Membership spotlight and events to look forward to!

A showcase of how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success.

We’re thrilled to announce our all-new Service Innovation Learning Center, where you will find self-paced online training and certification for KCS and Intelligent Swarming!

'Tis the season for end-of-year reflections and gearing up for what's next; Matt Seaman and the Consortium have resources to help!

Capturing and reusing collective experience creates value, but sustaining value requires maintenance and showing knowledge workers the impact of their contributions.

We’re excited to share some noteworthy KCS milestones and insights, while Consortium Members continue to generously share their experiences as industry leaders, especially for new AI initiatives.

The Consortium for Service Innovation offers numerous free resources to the public to foster innovation in service organizations (via Creative Commons Attribution-NonCommercial License). Consortium Membership enables more detailed insights from fellow…

We offer numerous free resources to the public to foster innovation in service organizations (via Creative Commons Attribution-NonCommercial License). Consortium Membership enables more detailed insights from fellow Members and exclusive…

The ‘Fear Of Missing Out’ is a very powerful way to get us to spend money. Matt Seaman, Consortium for Service Innovation Matt Seaman, Executive Director of the Consortium, presented…