Author: Kelly Murray

Two minute video summary: Current Social Engagement Journey Spreadsheet Consortium members met in San Francisco in November to continue work on the intersection between Social Media and Support. This topic…

Curious about what the Consortium has been working on? We recorded the Member Update call on June 27, and you can watch it here. Please note that you need the…

Three minute video summary: Consortium members met in Raleigh, NC in May of 2013 to explore Talent Management, Cross-Organizational Resources, and People Profiles. Greg Oxton with the Consortium opened the…

Learn how different organizations have been successful with KCS: see KCS Case Studies in the Digital Library.

Two minute video summary: A recurring topic of interest for Consortium members is how to energize or re-energize a KCS implementation. A group met at the Apollo Group in Phoenix,…

Congratulations to the Consortium Members awarded “Best Web Support Sites of 2012” by the Association of Support Professionals! Winners in the Open Division included Cisco Systems, Quest Software, Red Hat,…

Sign up for our Mailing List to receive quarterly newsletters! 2012 Consortium Member Summit Join us for the Consortium’s 20th Anniversary celebration at the 2012 Member Summit, happening November 7-9…