Team Meeting Summary: Intelligent Swarming

Intelligent Swarming

Team Meeting
13-15 June 2018
Hosted by Akamai in Denver, CO

Notes and presentations are available to Consortium Members on the wiki.


Discussion Topics

  • Intelligent Swarming Overview – Greg Oxton, Consortium
  • Intelligent Swarming: Critical Enablers – Greg Oxton, Consortium
  • Designing a Reputation Model for People – Greg Oxton, Consortium
  • Member Experience: Designing a Reputation Model – Dr. Karen Lazarou, Dell EMC
  • Open Space Sessions
    • Decreasing stress and increasing engagement in customer support.
    • Same classification model for work + people + content
    • All, Some, or None: can Intelligent Swarming be broken up into modules for varying levels of adoption/success?
    • Performance/contribution assessment in a highly collaborative model?
  • A Coaching Dashboard – Jackson MacKenzie, Akamai
  • The Role of the Coach – Beth Haggett, Extraordinary Matters
  • Developing an Effective Coaching Program – Beth Haggett, Extraordinary Matters

Reference Links

Ongoing Work

  • Automation of key elements of people profiles and intelligent matching
  • Common classification scheme for people, work, and knowledge
  • Performance/contribution assessment in a highly collaborative model
  • Resource management and planning
  • Intelligent Swarming Practices Guide (?)
  • Engaging the User Community in Intelligent Swarming and KCS

Notes and presentations available to Consortium Members; contact Kelly Murray for more information.

Amazon links are affiliate links that support the work of the Consortium

 

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