Intelligent Swarming
Team Meeting
13-15 June 2018
Hosted by Akamai in Denver, CO
Notes and presentations are available to Consortium Members on the wiki.
Discussion Topics
- Intelligent Swarming Overview – Greg Oxton, Consortium
- Intelligent Swarming: Critical Enablers – Greg Oxton, Consortium
- Designing a Reputation Model for People – Greg Oxton, Consortium
- Member Experience: Designing a Reputation Model – Dr. Karen Lazarou, Dell EMC
- Open Space Sessions
- Decreasing stress and increasing engagement in customer support.
- Same classification model for work + people + content
- All, Some, or None: can Intelligent Swarming be broken up into modules for varying levels of adoption/success?
- Performance/contribution assessment in a highly collaborative model?
- A Coaching Dashboard – Jackson MacKenzie, Akamai
- The Role of the Coach – Beth Haggett, Extraordinary Matters
- Developing an Effective Coaching Program – Beth Haggett, Extraordinary Matters
Reference Links
- Recent Intelligent Swarming case studies:
- Swarming at Autodesk: A Win-Win
- Lessons Learned in Intelligent Swarming at FinancialForce
- Principles and Core Concepts (for KCS and more!)
- Book: Speed of Trust (Stephen M.R. Covey)
- Book: The Open Organization (Jim Whitehurst and Gary Hamel)
- Video & resources about the book from Red Hat
- Book: A Whole New Mind by Daniel Pink
- Book: Wisdom of Crowds
- Book: Medici Effect
- Book: Group Genius
- Book: Drive
- Book: Finding Flow
- Book: For the Win
- Book: Finite and Infinite Games
- Book: The Future of Management
- Upcoming events at the Consortium for Service Innovation
- Upcoming events at the KCS Academy
Ongoing Work
- Automation of key elements of people profiles and intelligent matching
- Common classification scheme for people, work, and knowledge
- Performance/contribution assessment in a highly collaborative model
- Resource management and planning
- Intelligent Swarming Practices Guide (?)
- Engaging the User Community in Intelligent Swarming and KCS
Notes and presentations available to Consortium Members; contact Kelly Murray for more information.
Amazon links are affiliate links that support the work of the Consortium