Team Meeting Summary: Intelligent Swarming

Kelly Murray , June 16, 2018

Intelligent Swarming

Team Meeting
13-15 June 2018
Hosted by Akamai in Denver, CO

Notes and presentations are available to Consortium Members on the wiki.


Discussion Topics

  • Intelligent Swarming Overview Greg Oxton, Consortium
  • Intelligent Swarming: Critical Enablers Greg Oxton, Consortium
  • Designing a Reputation Model for People – Greg Oxton, Consortium
  • Member Experience: Designing a Reputation Model – Dr. Karen Lazarou, Dell EMC
  • Open Space Sessions
    • Decreasing stress and increasing engagement in customer support.
    • Same classification model for work + people + content
    • All, Some, or None: can Intelligent Swarming be broken up into modules for varying levels of adoption/success?
    • Performance/contribution assessment in a highly collaborative model?
  • A Coaching DashboardJackson MacKenzie, Akamai
  • The Role of the CoachBeth Haggett, Extraordinary Matters
  • Developing an Effective Coaching ProgramBeth Haggett, Extraordinary Matters

Reference Links

Ongoing Work

  • Automation of key elements of people profiles and intelligent matching
  • Common classification scheme for people, work, and knowledge
  • Performance/contribution assessment in a highly collaborative model
  • Resource management and planning
  • Intelligent Swarming Practices Guide (?)
  • Engaging the User Community in Intelligent Swarming and KCS

 


 

Notes and presentations available to Consortium Members;
contact Kelly Murray for more information.

Amazon links are affiliate links that support the work of the Consortium

 

Leave a Reply

Your email address will not be published. Required fields are marked *

Benefits of Membership

Resources

KCS Principles and Core Concepts. The foundation of the methodology.

KCS v6 Practices Guide
A comprehensive how-to guide.

KCS v6 Adoption Guide
A step-by-step approach for planning a KCS adoption.

Please visit The KCS Academy for more KCS resources including case studies.

Join the mailing list.

The work of the Consortium is protected by Creative Commons licenses.