KCS Aligned & Verified Vendor Series
KCS Aligned and Verified vendors present on KCS best practices, case studies, benefits realized, examples of KCS with specific tools, and new KCS-related functionality.
View Consortium Events for upcoming Aligned & Verified webinars or see previous webinars below.
Learn how to get KCS v6 Aligned or get KCS v6 Verified.
Previous KCS Aligned and Verified Webinars
Foundations for Achieving AI-Driven Support & Knowledge Excellence
KCS Automation in the Age of AI
AI in Action at F5 with Coveo
Large Language Models (LLMs) and Actionable Insights Enable Knowledge Curation for KCS
KCS Aligned Vendor Series with xFind: Delivering Knowledge in the Post-Search World of AI
KCS Aligned Vendor Series with SearchUnify: Voice of Customer Driven Service & Product Improvements
KCS Aligned Vendor Series with Coveo: Best Practices for KCS Success
KCS Aligned Vendor Series with Yext: Findability vs. Discoverability
KCS Verified Vendor Series with Upland RightAnswers: KCS Practitioner Panel
KCS Verified Vendor Series with RightAnswers: Pitfalls & Best Practices for KCS Implementation
Latest News
KCS in Action: Scaling KCS and AI Through Transformation
Shannon Tanner and Ross London from Global Payments x Worldpay describe lessons learned in sustaining a KCS program through ten years of change.
Support is a Value Engine – Stop Keeping it a Secret
As AI absorbs more transactional work, Support can no longer prove its importance primarily through volume, speed, and cost efficiency. It has to show how it creates customer outcomes, organizational intelligence, product quality, trust, revenue protection, and growth. We hosted a half-day virtual event to showcase our latest Member experience and guide folks through this…
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