New Case Study: Swarming at Autodesk
A new case study is up on the Intelligent Swarming page: Swarming at Autodesk: A Win-Win By implementing Intelligent Swarming, Autodesk leveraged existing resources to support a new product, resulting…
Case Study
New Case Study: Quest Publishes in the Workflow
A new case study is up on the KCS Resources page at the KCS Academy: Quest Publishes in the Workflow The KCS v6 Practices Guide says we should share most…
New Case Study: Leveraging KCS and Communities at Extreme Networks
A new case study is up on the KCS Resources page at the KCS Academy: Leveraging KCS and Communities for Customer Success at Extreme Networks How Extreme Networks improved loyalty…
New Case Study: Improving Customer Success with Self-Service at HP
A new case study is up on the KCS Resources page at the KCS Academy: Improving Customer Success with Self-Service at HP HP has validated the long time Consortium assertion:…
New Case Study: MathWorks Delivers Support Knowledge to the Customer Community
We’re thrilled to publish a new case study by MelissaLynne Burch and the team at MathWorks! Delivering Technical Support Knowledge to the Customer Community MathWorks’ goal was to offer integrated…
Case Study: Transforming the Customer Experience at Avaya
We’re thrilled to publish a new case study by MelissaLynne Burch and the team at Avaya! This follows up nicely on their case study from last year: When Everyone Can…
KCS Case Studies
Learn how different organizations have been successful with KCS: see KCS Case Studies in the Digital Library.
You CAN Integrate Video into your KCS Solutions!
If you work in knowledge management, then you have spent at least some time thinking about how to embed videos into knowledge solutions. Marcia Ravner and Wayne Pruski at Quest…