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KCS in Action at athenahealth

June 23 - 10:00 am - 11:00 am PDT

Free
Unlocking self-service engagement in a KCS environment.

Adam Mullen from athenahealth reviews their approach to unlocking self-service engagement including:

  • Analyzing user experience and behavior science
  • Reviewing performance metrics
  • Leveraging change management

As always, there will be time for questions and discussion.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.

Details

Date:
June 23
Time:
10:00 am - 11:00 am
Cost:
Free
Website:
https://www.eventbrite.com/e/kcs-in-action-at-athenahealth-tickets-101687163042

Venue

Zoom

Organizer

KCS Academy
Website:
http://www.thekcsacademy.net