- This event has passed.
June 23, 2020 - 10:00 am - 11:00 am PDT
Unlocking self-service engagement in a KCS environment.
Adam Mullen from athenahealth reviews their approach to unlocking self-service engagement including:
- Analyzing user experience and behavior science
- Reviewing performance metrics
- Leveraging change management
As always, there will be time for questions and discussion.
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