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KCS and Chat Strategy

June 11 - 11:00 am - 12:00 pm PDT

This call is open to Consortium members only.

Join Melissa Burch and Madison Davis from Zendesk as they talk through their thoughts and approach on using chat in a KCS environment.  What has to be different about capturing, structuring, reusing, and improving knowledge used in chat sessions?

As always, there will be time for questions and discussion.

 

Details

Date:
June 11
Time:
11:00 am - 12:00 pm

Venue

Zoom

Organizer

Consortium for Service Innovation
Website:
https://www.serviceinnovation.org