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June 11, 2020 - 11:00 am - 12:00 pm PDT
This call is open to Consortium members only.
Join Melissa Burch and Madison Davis from Zendesk as they talk through their thoughts and approach on using chat in a KCS environment. What has to be different about capturing, structuring, reusing, and improving knowledge used in chat sessions?
As always, there will be time for questions and discussion.