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KCS in Action: KB Driven Problem Management

December 10 - 10:00 am - 11:00 am PST

Akamai’s “KB Driven Problem Management” approach addresses root cause pitfalls.

Learn how Akamai’s KDE (Knowledge Domain Expert) Program developed a “KB Driven Problem Management” approach that solved the pitfalls of root cause codes and case classification.

Sathish Narayanan and Paul Lane of Akamai will share how they’ve turned data into action, lessons learned and their plans for evolving the program.

As always, there will be time for questions and discussion.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.

Details

Date:
December 10
Time:
10:00 am - 11:00 am
Website:
https://www.eventbrite.com/e/kcs-in-action-kb-driven-problem-management-tickets-125380599749

Venue

Zoom

Organizer

KCS Academy
Website:
http://www.thekcsacademy.net