A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

Register now for the 2018 Member Summit: March 19-21 in Napa, CA

The 2018 Member Summit will be held March 19-21 at the Westin Verasa Napa in Napa, CA. Click here for registrations and logistics.

Published by Kelly Murray

KCS Principles and Core Concepts. The foundation of the methodology.

KCS v6 Practices Guide
A comprehensive how-to guide.

KCS v6 Adoption Guide
A step-by-step approach for planning a KCS adoption.

Please visit The KCS Academy for more KCS resources including case studies.

The work of the Consortium is protected by Creative Commons licenses.

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Official KCS training, certification, and tools can be found at The KCS Academy.