- This event has passed.
September 23, 2020 - 9:00 am - September 25, 2020 - 1:00 pm PDT
This event is open to Consortium Members only.
Join us to discuss the impacts and implications of this year’s accelerated digital transformation. We’ll hear member experiences from athenahealth, Akamai, Poly, F5 Networks, Dell Technologies, PTC, and more around topics including:
- Leveraging KCS content for digital automation
- The evolving function of Knowledge Domain Analysis
- Emerging trends in Intelligent Swarming
- Coaching as a culture driver
- A new framework for measuring self-service success
Agenda (9 am to 1 pm PDT daily):
- Wednesday, September 23: General Session
- Thursday, September 24: Open Space Sessions (attendees build the agenda day-of)
- Friday, September 25: Breakouts, followed by General Session
- Full Agenda here