Loading Events

KCS Aligned Vendor Series: Optimize for Service Success

  • This event has passed.

October 7, 2020 - 11:00 am - 12:15 pm PDT

Coveo’s Bonnie Chase discusses how to improve the capacity and efficiency of your knowledge-centered organization

KCS v6 Aligned Vendor SeriesToday’s support leaders know that going digital isn’t enough – that strong content practices and robust measurement are the only way to deliver the service experiences your customers expect across every channel.

Experiences need to be optimized to meet the demands of each user, at every interaction. But as support channels expand and customer preferences grow, understanding customer behavior, delivering the right content in the right place, and measuring success can become increasingly difficult and put ROI of your KCS program in jeopardy.

In this 45 minute session, Bonnie Chase will discuss how you can improve the capacity and efficiency of your knowledge-centered organization through data and AI to help you continuously optimize and tailor customer experiences to:

  • Understand user behavior across your service channels and how to optimize your KCS practice
  • Identify opportunities to tailor experiences to increase engagement and excitement across audiences
  • Make targeted, iterative improvements that make an impact

Join our session to learn how Coveo helps KCS practitioners use data and AI to inform their customer experiences and continuously improve service outcomes.

There will be time at the end for questions and discussion.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.


October 7, 2020
11:00 am - 12:15 pm PDT




KCS Academy
KCS Academy