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Elevate Your KCS Processes with Technology Fueled by RightAnswers

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November 5, 2020 - 8:00 am - 9:00 am PST

Michelle Stumpf discusses how to elevate the KCS processes in your knowledge-centered organization using RightAnswers

KCS implementation involves the evolution of our people, process and technology. RightAnswers is committed to KCS ensuring their product supports the latest KCS best practices out-of-the-box while driving innovation and automation which is focused on the KCS methodology and processes.

In this KCS Verified Vendor Series call, Michelle will discuss how you can enable your organization to successfully support KCS with technology geared around the KCS practices and workflows:

  • Integrating a best-in-class knowledge base in all of the tools where your employees and customers are working
  • Easy-to-use authoring tool loaded with functionality to ease the process of creating articles
  • Evolve loop automation functionality which takes the guesswork out of improving articles based on actual search and usage
  • Empowering your teams to effectively support and enable the success of KCS through trainings and certifications delivered by our team of certified KCS trainers
  • And much moreā€¦

Join this session to learn how RightAnswers helps KCS practitioners implement and sustain their KCS practices while improving the experiences of their customers and employees.

There will be time at the end for questions and discussion.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.




KCS Academy
KCS Academy