social media Tag - Consortium for Service Innovation

Communities, Social Networks, and KCS: Team Meeting Summary

January 23, 2015 by Kelly Murray

Three minute summary: Consortium members met at National Instruments in Austin to discuss the convergence of Communities, Social Networks, and KCS. Melissa George began by setting some context and covering…

New Case Study: MathWorks Delivers Support Knowledge to the Customer Community

March 17, 2014 by Kelly Murray

We’re thrilled to publish a new case study by MelissaLynne Burch and the team at MathWorks! Delivering Technical Support Knowledge to the Customer Community MathWorks’ goal was to offer integrated…

Social Media and Support: Team Meeting Summary

November 18, 2013 by Kelly Murray

Two minute video summary: Current Social Engagement Journey Spreadsheet Consortium members met in San Francisco in November to continue work on the intersection between Social Media and Support. This topic…