Coveo

Coveo brings relevance to all your digital interactions. With AI purpose-built for content discovery, Coveo cuts through the noise to deliver the best content in search and recommendations, from any source, to any channel, so you spend less time searching and more time solving. With Coveo for Salesforce Service & Experience Clouds, agents can quickly search across repositories, get recommendations based on case context, and view stitched-together customer journey insights directly within their workspace.

• Robust omnichannel dashboards, search reports, and content gap analytics give knowledge managers insight into how they can continuously improve content across all repositories, without jumping from one to another.
• Out-of-the box connectors make it easier to get started and get more value from your Salesforce experience faster.
• Understand customer behaviors, resolve issues faster and deliver a seamless self-service experience across clouds and channels.

Watch now: AI in Action at F5 with Coveo

VisionWillow

Conduct your Organizational Network Analysis with ONA by VisionWillow. Our service includes:

• Custom questions with weight
• Bulk-upload of all participants in scope
• Auto-send survey
• View response progress and auto-send reminders
• End report shows network drawing and top x list of names with strongest connections
• Underlying survey data is never shared with customer and automatically deleted after 48 hours to safeguard privacy
• Easily repeatable by reusing config of previous ONA

SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

Watch now: Reducing Customer Time to Value and Foundations for Achieving AI-Driven Support & Knowledge Excellence, presented by SearchUnify

SupportLogic Knowledge Agent

Eliminate knowledge gaps and solve issues quickly with accurate answers for your support teams and customers.

Precision RAG reads the details of a case, compares it to every connected data source, and returns the best available answer. Find answers faster than querying a knowledge base, with performance and cost that rival OpenAI. Resolve SX answers any question in any channel, suggesting answers in real time inside your CRM or portal.