KCS Across the Organization
Team Meeting
7-9 February 2018
Hosted by University of Phoenix in Tempe, AZ
Discussion Topics
- Enterprise Content Management vs Knowledge Management – David Kay, DB Kay & Associates
- KCS in Professional Services – Jim Mullins, DellEMC and Stephenie Gloden, AgileField
- KCS v6 Adoption Guide – Greg Oxton, Consortium and Jennifer Crippen, DB Kay & Associates
- KCS Assessment and Maturity Model – Jacob Watts, Red Hat, Natalie Ecker, DTCC, and Russ Brookes, Avaya
- Shadow IT and KCS Center of Excellence – Brandon Dennis, University of Phoenix
- KCS Accelerator Program: Maximizing KCS Benefits by Aligning KDE’s, Managers, and Coaches – Greg Oxton, Consortium
- Member Examples of a KCS Center of Excellence – Mike Griffiths and Sheri Wennes, SAP and Natalie Ecker, DTCC
- Coaching – Group discussion
- Open Space Sessions
- KCS Verified Measurements and Reporting Criteria
- Evolve Internal Content to External Content
- Implementing the PII
- KCS Across the Org: do we force new teams onto existing tools?
- Using AI in the KCS Evolve Loop – Greg Oxton, Consortium
- Review and Discuss KCS Metrics and Measurement Matters Paper – Greg Oxton, Consortium
Reference Links
- KCS v6 Adoption Guide
- Book: The Open Organization by Jim Whitehurst
- Book: Made to Stick by Chip Heath and Dan Heath
- Book: Letting Go of the Words by Janice (Ginny) Redish
- Upcoming events at the Consortium for Service Innovation
- Upcoming events at the KCS Academy
Ongoing Work
- Update Measurement Matters v6 paper
- KCS System Assessment Working Group
- AI in the Evolve Loop
Notes and presentations available to Consortium Members; contact Kelly Murray for more information.
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