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March 11, 2020 – 9:00 am – 3:00 pm EDT
Join us for an online conversation around Predictive Customer Engagement. We’ll look at the predictive model as it stands today and discuss the challenges of building mechanisms for reflection into support and service organizations.
This will be an interactive discussion; attendees can share their experiences and discuss their challenges. Video participation is strongly encouraged!
Register here to receive dial-in information via confirmation email. Please see the meeting agenda for the proposed schedule. Keep in mind that the topics are often fluid and not necessarily covered at an exact time.
This meeting is open to Consortium members only.