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February 28 – 9:00 am – March 2 – 5:00 pm CET
In the KCS® v6 Practices Workshop you will learn all the basics to implement Knowledge Centered Service. In 2.5 days we not only teach you the 8 practices of the double loop process. We also cover with you the background of the practices, the principles and core concepts of KCS and the implementation of these concepts. The workshop is considered the gold standard in Knowledge Centered Service and is recommended by the Consortium for Service Innovation as the most important foundation for KCS programs.