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May 11, 2022 - 9:00 am - 5:00 pm CEST
KCS Overview Workshop taught by Certified KCS Trainers at Vision Willow
The workshop is designed to provide an overview to understand the principles and practices of KCS. The training prepares the candidate for the official KCS v6 Fundamentals exam and certification.
Learning Objectives
- Identify the basics and benefit of implementing KCS in your organization including principles and core concepts.
- Determine how to do the KCS Solve Loop in the workflow and the value it creates
- Follow the process for creating a KCS article
- Differentiate leading versus lagging indicators of success