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KCS in Action: Swarming at FinancialForce
January 30 - 10:00 am - 11:00 am PSTFree
Join Adam Maino for a conversation about how he launched Intelligent Swarming at FinancialForce, including:
- Embracing adaptability in making swarming work
- Focusing on culture change and communication
- The implications of letting the people who are doing the work drive the development of the process
As always, there will be time for questions and discussion.
KCS is a registered service mark of the Consortium for Service Innovation.